Bose Now Lets You Downgrade Headphone Firmware if You’re Facing ANC Issues
Apr. 6, 2020The issue is believed to have got significant and easily noticeable with the firmware update version 4.5.2 the company rolled out this June.“Made an account to come and say the same thing- new update has severely lowered the quality of ANC, absolutely nowhere near where it was.”,wrote a user on Bose community forum.
There was even a petition onChange.orgwith 898 signatures alleging Bose for intentionally making the ANC worse so that users would upgrade to the newer Bose NC700 model. Considering all these user feedback, Bose conducted an investigation and published its investigation report on Thursday.
According to the report, the company did not find any issues with the firmware update.“Through all of our investigation and testing, we’re confident that firmware 4.5.2 did not affect the noise cancelling feature.”,wrote Wayne_M, Lead Bose Community Manager.
To come to this conclusion, the company conducted a series of tests including engineering tests in the firmware, testing headphones of customers,third-party testing, and even in-house visits to test the credibility of the claims.
However, if you’re still facing issues, Bose hastemporarily made it possible to downgrade the firmwarethrough itsBose BTUsite.“We’re re-introducing the ability to downgrade firmware QC35 II to 4.3.6 and QC35 series 1 to 2.5.5 via the Bose BTU site for a limited time. Further communication regarding the availability of the downgrade option will be posted to the community at a later date, but if you wish to take advantage of this downgrade option, we advise you to do so as soon as possible.”
In addition, the company has published a video on YouTube that could help you troubleshoot noise cancelation issues that you might be facing with your Bose ANC headphones.
Subin writes about consumer tech, software, and security. He secretly misses the headphone jack while pretending he’s better off with the wireless freedom.
