Twitter Appoints a Resident Grievance Officer in India to Comply with New IT Rules 2021

Jul. 12, 2021

While companies such as Facebook and WhatsAppcomplied with the guidelinesfully or partially, Twitter did not. And for this, the company facedserious legal issues in India. In fact, last week, a Delhi court reportedlydelisted Twitter from its “safe harbor” protection list. It revoked the platform’s liability protection that protected Twitter from facing legal issues for any user-generated content in India.

However, it seems like Twitter has finally addressed the concerns of the government by appointing a resident Grievance Officer. Twitter has now appointed Vinay Prakash as its Grievance Officer in India and has also provided the contact details on itsofficial support page.

Furthermore, the companyshareddetailed steps on how users can now report Twitter accounts directly from a tweet, List, or profile. It also includes steps to report accounts from aTwitter Fleet,Twitter Spaces, and report specific types of violations. It has alsoshared an in-depth reportregarding its handling of complaints from Indian users, as the new guidelines require.

So, with these steps, Twitter aims to regain its status as an intermediary platform in India and prevent any more legal issues. Moreover, it should resolve the ongoing bickering between Twitter and the Indian government, which the micro-blogging company would very much like, going forward.

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